Privacy and cookie policy

Thank you for reviewing our Privacy Policy. KROS.way respects your privacy and is committed to protecting your personal data. This Privacy and Cookie Policy explains how we collect, use, protect, and share the information you provide when you use our website krosway.com, as well as your rights as a data subject, and how we use cookies and similar technologies. For ease of use, we have divided this policy into sections based on the most common interactions between users and KROS.way as the data controller. Your case may fall into multiple sections.

This Privacy Policy does not cover personal data related to KROS.way employees, users who use our portal for job applications, or other relationships subject to separate privacy policies (if applicable). Please do not send us sensitive data such as racial or ethnic origin, political, religious, or other opinions, health information, biometric or genetic characteristics, criminal records, or trade union membership. KROS.way will not store such information unless you provide your consent, or we are required to collect it to meet legal requirements.

Our business activities and related services, as well as the related web pages, are not intended or designed to attract children.

DATA COLLECTED BY KROS.WAY

Website Visitors

When a user visits our website, we automatically collect their personal data, which includes:
– The user’s IP address, operating system, platform, and browser type used, the web pages visited, and other data related to interactions with our website, such as views of KROS.way online advertisements before accessing our digital content and/or contact forms.
– Data entered in our contact forms, such as email, name, phone number, geographical area, and other information provided by the user.
– Surveys and customer satisfaction data.
– We collect personal data about website visitors using cookies, depending on the user’s acceptance of the different types of cookies (marketing, statistics, and preference cookies).
– The advertising of our products is defined by user interests. By accepting KROS.way marketing cookies when visiting our website, you may see our advertisements on various other platforms.

We process the personal data of visitors for the following purposes:
– To manage, improve, and optimize the performance and user experience of our website and services.
– To anonymously collect feedback and usage data in order to better understand our users and provide personalized services.
– To enhance security, block spam messages, fix bugs, and carry out technical maintenance.
– To create statistics.
– To provide targeted advertising (if marketing cookies are accepted). Together with our advertising partners, we use tracking tools for social networks.
– To comply with legal obligations.

Recipients of Marketing Material

After you agree to receive marketing materials, KROS.way collects your personal data, which is used to provide you with news, information, invitations to trade shows and events in order to enhance and personalize your experience. In some countries, based on current regulations, we may send you marketing materials without your prior consent; however, you can unsubscribe at any time. The personal data collected and processed by KROS.way for these purposes includes:
– Personal data, such as name and language preferences.
– Contact information, such as (business) address, geographical area, phone number, and email address.
– Job-related information, such as reference office, role, employer, and areas of interest.
– Information on user interactions, such as consent to receive marketing materials, effectiveness of marketing activities, marketing preferences, product searches, interests, and information on business visits, events, or participation in trade shows.
– Details on participation at contests.
– Activity on third-party platforms like social media (in accordance with consents/settings on those social media platforms/cookie consents).
– Surveys and customer satisfaction data, such as responses to interviews (when not anonymous) and feedback provided to KROS.way or its employees.
– Optimization of marketing services, such as analyzing customer requests to target advertisements or provide information on supplementary products.
– Optimization and development of support services.
– Compliance with legal obligations, such as laws on marketing and data protection.

Customers

If you are a KROS.way customer or work for a company that is a KROS.way customer, we collect personal data that we use to provide you and your employer with relevant information about KROS.way products, process orders and complaints, and for other purposes important to the business relationship. The personal data collected and processed by KROS.way for these purposes includes, but is not limited to:
– Personal data, such as name and language preferences
– Contact information, such as business address, geographical area, phone number, and email address.
– Job-related information, such as reference office, role, employer, and areas of interest.
– Commercial information (to the extent such information includes personal data), such as email correspondence, information on business visits and participation in KROS.way events, information on past and pending orders, quotations, delivery addresses, discounts, and incentives.
– Product information (to the extent such information includes personal data), such as technical data sheets and warranty claims.
– Customer support information, such as email communications and details provided in contact forms.
– Customer financial transaction information (to the extent such information includes personal data), such as billing details, bank account information, and credit agency information.
– Information on visits to a KROS.way site (if provided or arranged by KROS.way), such as visitor registration and travel documents.
– Survey and customer satisfaction data (provided it is not anonymous), such as survey responses and feedback given to KROS.way.

The personal data mentioned above will only be collected to the extent necessary and relevant for the customer relationship and interaction with KROS.way. As a general rule, we collect the data directly from you when it is provided as part of product orders or other methods in the context of the business relationship. We use personal data to ensure a personalized customer relationship based on your preferences and interaction with KROS.way. Additionally, we use personal data for the following purposes:
– Customer relationship management: monitoring, analysis, management, and ongoing support.
– Optimization of marketing and sales activities.
– Communication purposes.
– Planning, execution, and management of contractual relationships.
– Compliance with legal obligations, such as export control and sanctions screening.

Suppliers 

From our suppliers we may collect personal data related to the business relationship between the companies. The personal data collected and processed by KROS.way for these purposes are: 
– Personal data, such as names, user ID/login, passwords, and language preferences 
– Contact information, such as business address, phone number, e-mail address, and geographic location 
– Job information, such as business sector, job title, and legal representative. 
– Supplier information (to the extent that this information includes personal information), such as e-mail correspondence, product information, order information, and warranty claims
– Supplier transaction and financial information (to the extent that such information includes personal data), such as billing details, bank details, and credit agency information 

The above data will be collected only to the extent necessary and relevant to our business relationship and your interactions with KROS.way. This data is provided directly by you as part of product orders or otherwise in the business relationship. We use applicable personal data for the day-to-day operations of our business relationship, including but not limited to: 
– Invoice planning, administration, and management 
– Ensuring legal compliance, for example, related to export control and sanctions control
– Management and compliance with contractual obligations

Use of cookies and similar technologies 

This Cookie Policy is written in accordance with the EU Regulation 2016/679 (“GDPR”), Legislative Decree 196/2003 as amended by Legislative Decree 101/2018, and the Guidelines of the Italian Data Protection Authority on cookies and other tracking tools. This section explains what cookies are, how we use them on our website krosway.com, and how you can manage your cookie preferences.

Cookies are small text files that websites you visit send to your device (computer, smartphone or tablet) where they are stored and then transmitted back to the same sites on your next visit. Cookies allow the site to recognize the user’s device and improve the user’s browsing experience. Cookies can be:
– Technical cookies: necessary for the proper functioning of the site and to provide the service requested by the user.
– Profiling cookies: used to create profiles related to the user and send advertising messages in line with the user’s preferences.
– Third-party cookies: installed by a site other than the one the user is visiting (e.g., social media cookies or external services).

Our site uses the following types of cookies:
– Essential technical cookies: these cookies are necessary for the proper functioning of the site and cannot be disabled in our systems. They are usually set only in response to actions taken by the user, such as choosing privacy preferences, logging in, or filling out forms.
– Performance and analytics cookies: these cookies allow us to count visits and traffic sources to measure and improve the performance of our site. All information collected by these cookies is aggregated and, therefore, anonymous. If you do not allow these cookies, we will not be able to know when you visited our site.
– Functionality cookies: these cookies allow the site to provide advanced functionality and personalization, such as recognizing you on subsequent visits.
– Third-party cookies: we use services provided by third parties (e.g. Google Analytics, social networks) that may install cookies on your device.

The user can manage cookie preferences via our cookie banner visible on the first visit to the site. The user has the option to accept all cookies, reject them, or select which cookies to accept. In addition, you can manage cookies directly from your browser settings.

In accordance with current regulations, the first time you access our site you will see an information banner that allows you to express your consent to the use of cookies. Users may change or revoke their consent at any time by accessing the cookie preferences section available on each page of the site. Users have the right to access their personal data, to request its rectification, deletion, restriction of processing, or to object to its processing. These rights can be exercised by contacting us at the contact details provided in this document.

Legal basis for the processing of personal data
 
KROS.way will process personal data only for the purpose of pursuing a legitimate purpose and provided there is a legal basis for such processing. Such legal bases include: 
– Your consent to the processing
– The processing is necessary for the performance of a contract
– Processing is necessary for compliance with legal obligations to which KROS.way is subject 
– Processing is based on legitimate interests and is limited and not harmful to you 

With whom we share personal data 

KROS.way may share your personal data where necessary for the purposes described above. We may share personal data as follows: 
– With our business partners, marketing partners, for digital and IoT offerings, logistics partners, etc.
– IT service providers and data processors acting on behalf of KROS.way for purposes such as hosting services, IT support, cloud services, etc.
– KROS.way consultants
– Other authorized third parties who may access or store personal data as required or permitted by applicable law

KROS.way will never sell your personal data or intentionally share it with unauthorized third parties.

Transfer of personal data 

Your personal data, in some cases, may be transferred across borders. When we transfer data across borders, we are committed to ensuring compliance with applicable data protection laws and other local requirements. 

Profiling 

Where authorized by law, we use profiling to provide you with personalized content and interactions. This may include, but is not limited to, personalized advertisements and other marketing materials that we believe will be of interest to you. To the extent possible, we will anonymize data when analyzing and compiling statistics. 

Retention of personal data 

At KROS.way we retain personal data only as long as necessary for the purpose for which it was collected and never longer than required by applicable law. In some cases we may keep your data longer than necessary to comply with legal retention requirements. We will retain data anonymously for statistical purposes rather than delete it.

How we protect your data 

KROS.way takes both technical and operational security measures to protect data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Our security measures are regularly reviewed to adapt to new technologies. We have implemented written data protection procedures and processes, and we regularly train our employees on confidentiality.

Your Rights 

You have certain rights regarding the personal data we process, for example: 
– You have the right to receive confirmation that we are processing personal data about you and request access to your personal data. This right is subject to legal limitations, i.e. it is not absolute 
– You have the right to object to the collection and further processing of your personal data if the processing is not based on legal or otherwise necessary requirements. Upon request KROS.way will delete or correct any inaccurate or incorrect information. If you have provided your consent to the processing of your personal data, you may revoke it at any time. Such revocation will not affect the lawfulness of processing prior to revocation of consent or processing by you on a legal basis other than consent.
– You have the right to receive personal data about you in a structured, commonly used, machine-readable format and you have the right to transmit such data to another entity 
– If you believe that we process or have processed personal data unlawfully, you may file a complaint with the Data Protection Authority 

If you have any questions regarding this privacy and cookie policy, the processing of personal data, or if you wish to exercise any of the above rights, you may contact us at the following contact details:

Data controller: KROS.way s.r.l.
Address: Via G.B. Mauri, 9 – Monza (MB), Italy
Email: info@krosway.com
Tel: +39 039 2916087

Changes to this Privacy and Cookie Policy

We reserve the right to change this Cookie Policy at any time. Changes will be posted on this page and, if necessary, communicated via the cookie banner or other appropriate means. You are encouraged to check this page periodically for updates.

This Privacy and Cookie Policy was last updated on 01/10/2025.